Frequently Asked Questions
Got a burning question about our product range or printing services? Take a look at some of our most frequently asked questions below.
You’ll find even more FAQs on each individual product page – but if you’re having trouble finding the answers you need, call our friendly team on 023 8087 8037 or email email@example.com.
What is GSM?
GSM (grams per square metre) refers to the ‘weight’ or density of the paper stock. Lower GSM grades are more flexible, while higher grades are more sturdy and durable.
Better Printing can provide a wide range of paper stocks, from 90gsm (the same paper weight as typical office/household printer paper) to 450gsm (known as cardstock and commonly used for business cards).
How do I design my artwork?
To help you with the design process, we’ve included handy templates in the Templates tab. Each template is based on the actual dimensions of your products, so they provide the perfect blank slate to start your artwork design. Simply click to download and follow the read-me instructions included in your download files!
Need more help with your design? Leave it to us – with a team of graphic design specialists in-house, we can provide stunning artwork to match your requirements. Call us to find out more!
How do I know if my artwork design will look good in print?
The team at Better Printing will always let you know about any serious issues with your design in advance of any printing work. You’ll be emailed a PDF proof of your design before it goes to print, and hard copy proofs can also be supplied if necessary – just call us on 023 8087 8037 to request yours.
We’ve also provided accurate templates for your artwork, which you can access via the Templates tab. As long as your design matches the template dimensions for your chosen product option, you can’t go wrong.
How do I submit my artwork?
Artwork for your print run can be uploaded at the checkout page. Please supply your artwork files in PDF format – if you need help, our friendly team will happily guide you through the artwork submission process.
What delivery costs are included?
Free delivery is included with all standard Better Printing orders for complete peace of mind.
Can Better Printing mail directly to my clients and partners?
Yes! Simply provide your delivery address list at the checkout stage and let us take care of the rest.
(Additional charges may apply – for more information, call our friendly team on 023 8087 8037.)
How soon will I receive my order?
Each order will be different depending on the items and quantities being printed but a lead time of between 5 to 7 working days is typical. We can usually be flexible so if you have a specific delivery deadline, please let us know at the time of placing your order.
Once your order has been dispatched, we’ll let you know via email; and the following day you’ll receive an email or text from your courier with tracking details and your one-hour delivery window.
Need your order urgently? The team at Better Printing can provide a flexible service and fast turnaround to help you meet key business deadlines. Call us on 023 8087 8037 to discuss your requirements.
What happens if I’m out when my delivery arrives?
If your delivery window falls on an hour when you’ll be unavailable, you can reschedule the window to a more suitable time. Details of how to do this will be included in the text or email you’ll receive on your delivery day.
If you still miss your delivery, your courier will leave a card at your address with details of how to collect your order.
Are your printing services environmentally friendly?
Better Printing is committed to reducing its environmental impact. Take a look at our Environmental Policy page for more information.
Is silk paper suitable for vegans? Is the "silk" from a silk worm?
The silk coating is definitely not made from silk worms. It’s made up of a mixture of ingredients, the most common of which are china clay, latex and optical brightening agents.