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Love is in the air once again - and now’s the perfect time to show your regular customers how special they are to you.
All joking aside, it’s important to reward the loyalty of your customer base. After all, it’s more expensive to acquire a new customer than it is to retain an existing one.
And if you go out of your way to make customers feel valued and special, they’ll be more inclined to give you repeat business and recommend your company to their friends and family.
Here are three ideas for showing your affection for your customers on Valentine’s Day!
Send them a Valentine’s card
Let’s start with the classic way to celebrate Valentine’s Day. Customers will appreciate the novelty of receiving their own personally addressed greetings card through the door - especially if you use variable data printing to add a custom message to each one in your print run.
There’s no need to go overboard with a sappy message - just tell your customers that you appreciate their business.
(And with Better Printing, you can even rely on us to send out each card to each of your individual customers via nationwide and international courier.
Give them an exclusive offer or discount
One way to make customers feel special is to give them access to an offer they can’t get anywhere else.
Why not place an exclusive voucher code inside your card so customers can get a discount in-store or online? You can also make each card’s code unique via variable printing and give every customer in your mailing list their own personalised offer.
Your offer could even be themed around Valentine’s Day itself. Perhaps your discount could be a two-for-one deal, or money off a product in your range that couples might enjoy together. (Hey, get your minds out of the gutter!)
Invite them out on a ‘date’
Okay, it won’t be an actual date - but sending your best customers an invitation. to an exclusive event or opportunity is a quirky reward that’ll definitely get people talking about your brand.
It’s also a great way to humanise an ecommerce or online-only business; bringing the experience of being a customer into the ‘real’ world.
What should your ‘date night’ entail? Well, you could invite your most loyal customers to try out your new products/services earlier than anyone else, or partner up with other local businesses and give your customers tickets to a special corporate hospitality event.
(For example, you could start a romance with a local independent cinema and whisk your customers away on an intimate couples’ movie night.)
Or what about an event your single customers can enjoy? Perhaps you can play Cupid and host a group social night for lonely hearts to meet one another.
Hosting events is an investment, of course - but it can be a powerful means of rewarding loyalty and earning some positive word-of-mouth advertising while you’re at it.
How will you be rewarding your customers for their loyalty this Valentine’s Day? Share your ideas in the comments below!
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Did you know the word ‘cliché’ itself actually comes from the printing industry?
Nor did we until fairly recently! Apparently the word refers to the metal plate used by early printers to economically reproduce identical copies of the same text (which was also known as a ‘stereotype’ - that’s where that word comes from, too!)
Why was this plate called a ‘cliché’? One method of manufacturing these plates was to press wooden type blocks into molten metal - this would make a distinctive sound which gained the onomatopoeic name ‘cliché’. (Just in case you’re unfamiliar, an onomatopoeic word is a word which sounds like the thing it’s describing - like ‘meow’ for a cat’s call, or ‘fizz’ for the bubbles of a soft drink.)
This daft factoid got us thinking about clichés in general - particularly the ones we see from time to time in the designs we print. Here are our top 3 design clichés - and how to avoid them in your own print artwork!
What’s wrong with design clichés?
Design elements are simply tools for creating artwork, and no particular design is objectively worse than another. Design tropes can often come in handy, particularly as a starting point to guide the creative process.
The trouble comes when particular design choices become widely used to the point of oversaturation; they lose their original meaning and become boring to look at.
Using clichéd graphic design in your own promotional materials won’t help you stand out from your competitors, and can often make your organisation look cheap, amateurish and not to be trusted.
Here’s three design clichés you should run a mile from...
Ask any graphic designer to tell you their least favourite font, and they’ll probably answer ‘Comic Sans’.
If you’re unfamiliar, it’s a fun, ‘cartoony’ typeface which vaguely resembles childrens’ handwriting. It often shows up on teaching materials and other documents produced for kids. (It’s also said that dyslexic readers find Comic Sans text easier to read, although the jury’s still out on this.)
And it’s not the only font with an image problem - other widely-derided fonts include:
• Papyrus - a font designed to emulate ancient Egyptian calligraphy; now used for everything from cafe signs to the logo of the movie Avatar
• Arial - a bold, clean ‘neo-grotesque’ typeface, thats essentially a copy of the superior Helvtica that pops up a lot in company logos and Business Cards - something we’ll be talking about more very shortly...
• Lobster - a relatively new modern calligraphy font which is just starting to drive graphic designers nuts with its overuse
Remember, none of these fonts are objectively bad, and there’s nothing to say you can’t use them in your own promotional materials. Just make sure your font choices are appropriate for the situation - and keep in mind that a more original font will help you stand out from the crowd.
This is more of a branding issue than a print design problem - hopefully you’ve already secured a great logo design long before you’ve started considering your print literature - but it’s still a common design pitfall to avoid.
Your logo is a key part of your company identity. it’s usually the first thing your potential customers will see, so it needs to represent who you are, what you can offer them and what makes your organisation unique.
So why do so many companies choose logos that look the same as any other? The world of logo design has its own set of clichés, particularly when it comes to B2B organisations:
• Lightbulbs - ironically often used to signify original ideas and innovation - but overused to the point of attracting ridicule
• Globes - often used by companies who deliver a wide-reaching international service, especially those in distribution and forwarding
• Industry-specific designs - many different business types have their own design clichés - for example, how many car dealerships and garages have you seen that use a stylised car for their logo?
To avoid committing the same mistakes with your own logo, start by researching the company logos of competitors in your industry. Which objects and design features are cropping up again and again? Which competitors are doing something a little different with their logo designs?
Last for this list, let’s talk about the dreaded effects that plague every beginner Photoshop project - the bevel and drop shadow effects
Both are commonly used for similar purposes making two-dimensional text and images appear as 3D objects. Applying a drop shadow gives the impression that the text or image is ‘floating’ above the surface of the page, while the bevel effect creates the illusion that the object has bevelled edges.
Sounds good, right? Everyone wants their print marketing to jump out at readers - so why not use these effects in your own design?
The trouble is, drop shadows and bevels are not only overused, but also often overcooked - the effects are applied to starkly, resulting in ugly designs which don’t convincingly convey the 3D illusion. Blurry shadows can often make text more uncomfortable to read too; especially if the text colour isn’t sufficiently brighter than the shadow underneath.
It’s best to avoid the two effects altogether if you want a professional, original design - but if they’re used sparingly and creatively, they can sometimes provide subtle contrast to bring out text, icons and other design elements.
And that’s our three print design clichés to avoid! Which design clichés drive you up the wall? Let us know in the comments below.